MSP 2.0: Second generation managed service programs present an opportunity for a customized approach

Written by:
Elaine Morris Roberts
Solutions and Innovation Analyst

Many managed service providers are working with clients that have moved beyond first-generation programs and are now looking for ways to update their methodologies and maximize value.  GRI’s Jill Parrino lends her expert voice as she shares her insights about shifting to a more strategic program plan.  Relying on the expertise of an extended workforce solutions provider is an important way to ensure that shift happens successfully, using industry benchmarks, data analytics, and best practices.

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*photo credit: HRO Today Magazine